Commission on Rehabilitation Counselor Certification
April 2, 2018
Full Time - Experienced
Customer Service and Support
4 Year Degree
Reporting to the Certification Manager, this individual is responsible for the processing of inquiries and applications for continuing education submitted by agencies, organizations, and institutions (vendors), applying current criteria. This individual will be responsible for accurate records maintenance and report generation as well as excellent customer service. As necessary to support the certification team in order to promote timely, effective, and balanced workflow, this individual is also responsible for the processing of customer inquiries and applications for certification, certification renewal, and post-approval of continuing education. The performance of duties will be in a manner that recognizes a commitment to the vendors, customers, and CRCC.
Processing of applications
Process all applications for pre-approval in accordance with current criteria, process and procedures, notifying vendors of their status and providing related information for approved programs.
Contact vendors qualifying under the alternative status to prompt payment of annual fees and renewal of pre-approved programs.
Maintain current forms and manuals, recommending changes and enhancements to the Certification Manager as opportunities arise.
Records and reporting
Establish, maintain, and update all appropriate records and files (both in hardcopy and electronic) for each vendor in accordance with established processes and procedures.
Prepare files and documentation for review by the appropriate committee, as needed.
Generate reports from the database to record routine statistics related to pre-approval.
Respond using excellent customer service techniques to verbal and written inquiries pertaining to the pre-approval processes and to the application, certification renewal, and continuing education processes as needed, creating and maintaining solid relationships with vendors and customers.
Assist with the processing of applications for certification, certification renewal and post-approval of continuing education during peak volume periods.
Regular, predictable, and timely attendance.
Essential Job Requirements/Skills
Bachelor’s degree or 3 years work experience in a similar position providing service and support to customers.
High degree of computer literacy, excellent data entry skills, and strong working knowledge of Microsoft Office Suite (Word and Excel).
Ability to manage multiple projects/priorities with demanding timetables.
Excellent written and verbal communication skills.
Strong interpersonal skills with ability to work effectively as part of a team.
Proactive, creative, and innovative approach to problem-solving.
Effective time management and organizational skills; detail-oriented.
Additional Job Functions/Requirements/Skills
Attend committee meetings as requested and perform other duties as assigned by the Certification Manager.
Work above and beyond a 37.5-hour work week may be required at times to fulfill the responsibilities and duties of the position, including some weekend work. This position is non-exempt under the guidelines of FLSA.
Additional Salary Information: Candidate must submit salary requirements with application and resume. Submissions without salary requirements will not be considered.
About Commission on Rehabilitation Counselor Certification
The Commission on Rehabilitation Counselor Certification (CRCC) is the world’s largest rehabilitation counseling organization with over 16,000 active Certified Rehabilitation Counselors (CRCs). CRCC’s accredited CRC Certification Program ensures that CRCs have the appropriate education and professional experience, meet nationally-accepted competency levels, and maintain ethical and current practices. In addition to administering the certification program, CRCC serves all rehabilitation counseling professionals through the CRCC COMMUNITY with online services including a professional networking platform, job board, and CRCC’s own brand of continuing education offerings.
CRCC is an equal opportunity employer. For more information, visit the CRCC website at www.crccertification.com.