The purpose of this position is to support the work of the American Speech-Language-Hearing Association's (ASHA) Continuing Education (CE) Provider Approval program. The Coordinator, CE Provider Approval has major responsibility for: (a) supporting the conduct of the CE Provider approval and re-approval processes, (b) managing communications and documentation related to CE Provider compliance and (c) the maintenance and retention of CE Provider records.
Assist Associate Director in managing CE Provider recruitment and application processing.
Ensure CE Provider information is up-to-date in the database and maintain a system for document storage, retrieval, and retention.
Manage the transmission and documentation of communications related to compliance concerns, such as appeals.
Support the annual compliance review for CE Providers eligible for re-approval.
Monitor CE Provider compliance issues, identifying patterns of noncompliance, and determine the need for escalation.
Maintain official publications and documents containing the Continuing Education Board (CEB) Requirements, as directed.
Provide the CEB's ex officio with administrative and meeting support for CEB meetings.
Stay current in knowledge and understanding of CE accreditation standards and processes in order to contribute to process improvement.
Knowledge Typically Acquired Through
A bachelor's degree in Education, Communication Disorders, Business Administration, Legal Studies, or a related field, and
2 to 3 years administrative and coordinating experience, preferably with an accrediting agency or other standards setting and approval body
Scope and Depth of Technical Skills/Knowledge
Compose business correspondence and standard operating procedures
Use database management applications
Use Windows and other Microsoft Office Suite applications
Use Salesforce or similar software
Use queries in a customer relationship management database and business analytics tools
Use document management and storage protocols
Scope and Depth of Non-Technical Skills/Knowledge
Work collaboratively on a team as well as the ability to lead project teams in work directives
Communicate about complex procedures and requirements, particularly via the phone and e-mail
Independently initiate, organize, and appropriately prioritize workload with minimal supervision
Interact in a professional manner with staff, volunteer leaders, members, and consumers
Exercise maturity, judgement, tact, and diplomacy during interaction with internal and external customers
Discreetly handle confidential information
About American Speech-Language-Hearing Association
The American Speech-Language-Hearing Association is the professional, scientific, and credentialing association for 198,000 members and affiliates who are speech-language pathologists, audiologists, and speech, language, and hearing scientists in the United States and internationally.