Responsibilities:

• Develop and analyze the educational needs and practice gaps of endocrinologists and their care teams related to the delivery of care within their specialty and subspecialties and assist in creating instructional design plans with corresponding e-learning software modules.
• Plan, develop, design, implement and evaluate continuing medical education activities to meet the educational needs of practicing endocrinologists and their care teams to close practice gaps in compliance with all accreditation and maintenance of certification standards and guidelines.
• Collaborate with subject matter experts (SMEs) within AACE leadership and staff, volunteer members and other experts to create and deliver a diverse mix of educational programs in live and enduring formats, using a variety of delivery methods including interactive web based and multimedia formats.
• Collaborate across AACE departments with all program stakeholders (education, marketing, member services, finance and IT) to facilitate adherence to production timelines from inception through program launch. 
• Assist in the creation of Education outcomes reports to measure and assess the effectiveness of educational activities; assist with identifying program improvements based on data collected from education outcomes reports.
• Provide training and information to AACE staff about new programs and products to assist in their understanding and representation to members/customers.
• Other duties may be assigned.

POSITION QUALIFICATIONS:

• Master’s degree in Instructional Design, Training, Educational Technology or Professional Development or equivalent professional experience.
• Minimum 3 years of experience designing live and enduring materials, including broad range of web-based courseware, digital and recorded technologies. Continuing medical education or professional association experience is a plus.
• Able to successfully integrate adult learning principles and distance learning education
• Proficient in Microsoft Office and in Learning Management System technology including authoring tools (Adobe Captivate, Articulate Presenter and Articulate Storyline preferred).
• Demonstrated ability to plan and implement accredited programs in a variety of innovative settings and formats.
• Knowledge in providing ACCME accredited education and organizing the required documentation for accreditation purposes.
• Ability to master complex systems quickly and translate technical information for novices to easily understand
• Proven ability to troubleshoot and to plan effectively to avoid problems.
• Professionalism: Good judgment; ability to interact with all levels of staff, volunteers, and vendors.

CORE COMPETENCIES:

Member / Customer Service Orientation

• Takes personal responsibility for every member/customer interaction (internal or external). Provides best-in-class service to build customer loyalty and extend member/customer retention. Handles all member/customer interactions professionally and demonstrates appropriate confidentiality. Provides timely resolution of member/customer inquiries and facilitates problem resolution.

Communication and Collaboration

• Articulates ideas clearly and concisely, both in written and oral communications. Keeps others informed, ensuring effective communication methods to appropriate stakeholders. Demonstrates active listening skills, attending to the conversation and asking clarifying questions. Adds constructively to conversations, cultivating a healthy exchange of ideas and providing opinions in a productive manner. Establishes and maintains effective work relationships and works cooperatively in group situations. Addresses and resolves conflict effectively. Offers assistance, resources, and support to co-workers.

Judgment / Decision Making

• Makes quality decisions in a timely manner, even under uncertain conditions. Considers both short and long term implications/risks of decisions. Conducts thorough search for information, evaluates alternatives, and chooses the appropriate course of action based on objective data as much as possible. Exercises judgment and independent actions within limits of authority. Includes appropriate people in decision-making process. Supports and explains reasoning for decisions. Uses data and analysis to make informed decisions.

Ownership and Initiative

• Demonstrates ability to take responsibility and holds oneself accountable for results. Can be depended on to follow up on work tasks and deliver as promised. Takes initiative to suggest improvements, seek additional responsibility, and solve problems. Takes responsibility for professional development and growth. Initiates discussions with chain of command and co-workers to improve work processes, quality, interpersonal relations, and work outcomes. Presents innovative ideas to improve the organization and work results. Produces quality work products that are complete, thorough, clear, and accurate. Demonstrates job knowledge and expertise.

Planning and Productivity

• Manages time and prioritizes effectively. Uses organizational skills to manage workload and follow through on assignments. Anticipates competing demands of multiple projects and establishes a course to accomplish and meet deadlines, working with manager as needed to re-prioritize and strategize. Plans proper assignments and utilizes time and resources in performance of duties. Strives to increase productivity and eliminates inefficient work habits and processes.

CORE COMPETENCIES (SUPERVISORY)

Management

• Develops and articulates area goals and strategies. Plans work and allocates resources effectively and efficiently, including personnel planning and ensuring adequate coverage for customer/member service.
• Anticipates problems and develops alternative plans. Adjusts for re-prioritization and unforeseen circumstances as needed. Improves area processes and efficiencies. Recognizes the financial implication of management decisions. Demonstrates strong budgeting skills, and effectively manages department budget (if applicable). Uses successful techniques in negotiating contract terms and pricing.

Leadership and Staff Engagement

• Demonstrates strong performance management abilities, ensuring clear expectations and providing timely and direct feedback. Encourages staff ownership and initiative by seeking staff input on decisions, supporting staff ideas, delegating responsibility and decision-making as much as possible, and holding staff accountable for work results. Promotes excitement and dedication through establishing and communicating a vision for the area, communicating how individual jobs tie to the organization’s mission and strategic objectives, and celebrating successes. Helps others realize their potential through development discussions and plans, mentoring, and coaching. Uses staff mistakes and missteps as learning opportunities. Creates a supportive environment that is aligned with the cultural focus and values of the organization, communicates fully, establishes trust, listens, promotes learning, and remains positive and supportive through change. Addresses issues and challenges directly and productively, initiating frank and open discussions with staff members. Ensures effective recruiting, hiring, and onboarding of new staff (if applicable).

Strategic Orientation

• Focuses on desired outcomes rather than the activity. Takes a long-term focus, while taking into account short-term objectives. Ensures area alignment to strategic vision and goals of the organization. Understands how area of responsibility fits into overall organization.